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FAQ

Questions,
answered.

Everything you need to know about booking, examinations and your visit. Can’t find your answer? Contact us.

About appointments

I am a foreign national living in Japan. Can I book this program?
This program is designed for visitors travelling to Japan from overseas, and is not available to residents of Japan. If you live in Japan and hold a Japanese health insurance card issued by a public authority, please contact Oike Clinic directly regarding our domestic health check-up programs.
When should I make an appointment?
There are limited slots for upper endoscopy, MRI and PET. We recommend making an appointment two months in advance of your desired date.
Which credit cards are accepted for online payment?
Visa, Mastercard, American Express, Diners Club, Discover and JCB are available.
Can I cancel my appointment?
You can both change the date of your visit and cancel. Please check our cancellation policy, as fees may apply depending on the timing. If you change the date, no cancellation fee is charged, please rebook within 365 days of your original appointment date.
What languages are available for interpretation and reports?
English and Chinese individual interpreters can be arranged; for other languages, please consult us when booking. The result report is available in Japanese, English and Chinese, and can be sent to your address in Japan or overseas (overseas delivery takes about one month).
When should I arrive in Japan?
Two stool samples collected on separate days are required, starting four days before your appointment. We therefore recommend entering Japan 2–3 days before your appointment.
Where can I receive my specimen container?
We will send the specimen container to your preferred address in Japan, please let us know your pick-up location.

About examinations

Do I need to fast before my check-up?
Fasting is necessary for accurate testing, especially blood tests, upper endoscopy, MRI, PET and upper abdominal ultrasound. For morning examinations, fast from the night before; for afternoon examinations, fast from that morning. Details are in the documents we send you.
Can I add options after completing my booking?
Yes. For imaging tests, upper endoscopy or gynecological tests we will check availability in advance, as slots are limited. Blood tests have no slot limits. Please contact us by e-mail.
Can I add a PET scan to a course at Oike Clinic Ladies Plaza?
Yes. The PET facility is located at Oike Clinic, so the PET scan itself will be performed at Oike Clinic.
I would like the most comprehensive full-body exam. What do you recommend?
We recommend adding PET-CT to the Executive package. In this case, we ask you to visit the clinic over two days.
I am claustrophobic. Can I have an MRI scan?
If you have any concerns, such as claustrophobia, please do not hesitate to ask our staff for help.
Can I have an MRI with a pacemaker, ICD, or non-removable piercing?
Please let us know at the time of reservation. See the MRI page for details.
What happens if abnormal findings are indicated?
We can refer you to a specialized or affiliated medical institution in Japan for further examination, depending on your situation. Our facility cannot provide treatment or medication, and any treatment in Japan is at your own expense.

On the day of the examination

What should I bring on the day?
Please bring your urine and stool sample containers. If you wear contact lenses, bring your lens case. Details are in the documents we send you in advance.
Can I take my usual medications that morning?
Do not skip regular medication based on your own judgment, please consult your primary doctor in advance.
If I arrive late, can I still be examined?
If you arrive after the reception time we have notified, you may not be able to take the examination, and the fee will not be refunded. Please arrive on time.

About upper endoscopy

What are the options for upper endoscopy?
There are two types: oral and nasal. Please choose at the time of your appointment.
Is anesthesia used?
The endoscopy is performed after local anesthesia of the pharynx or nasal cavity.
Do you perform upper endoscopy with sedation?
Yes. Sedation is available for an additional fee. Age restrictions apply, and the examination and recovery take longer than usual. Please remove nail polish and refrain from driving on the day. See the upper endoscopy page for details.

For female visitors

What is the difference between breast ultrasound and mammography?
Breast ultrasound is superior for examining the interior of abnormal structures. Mammography excels at detecting microscopic calcifications for diagnosing early-stage breast cancer.
I have had breast augmentation surgery. Can I have a mammogram?
If you have breast implants, including fat-transfer augmentation, you cannot have a mammogram, please choose breast ultrasound.
I am pregnant. Can I take the examination?
For safety reasons, we do not perform examinations on pregnant women.
Are there tests that cannot be taken during menstruation?
Urine tests, fecal tests, Pap smears and transvaginal ultrasound cannot be provided during menstruation, as results may be less accurate.
Reservation

Your peace of mind starts here.

Slots for PET-CT, MRI and endoscopy are limited. We recommend booking about two months before your preferred date.

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